Refund policy

Sweet Botanicals Return & Refund Policy

Thank you for supporting Sweet Botanicals. Because our products are handcrafted personal care items, we must maintain strict safety and hygiene standards. Please review our policies below regarding returns, exchanges, and refunds.

1. Final Sale Policy (Hygiene & Safety)

Due to the nature of personal care items and our commitment to product purity, all skincare sales are final.

  • We cannot accept returns or offer refunds based on personal preference, scent, texture, or individual skin compatibility.

  • We recommend purchasing our smaller sizes, and purchasing your products Unscented before committing to a larger volume if you are trying a product for the first time.

2. Refill Items

  • Our Refill System items (aluminum-capped refill containers) are final sale.

  • Please ensure you are purchasing the correct matching product for your primary glass container before completing your order.

3. Damaged, Defective, or Incorrect Items

We take great care in packaging our products securely in eco-friendly packaging (glass and aluminum). However, if your order arrives damaged during transit or if we made an error in fulfillment, we will make it right.

  • Reporting Window: You must report any damage, defects, or incorrect items within 7 days of delivery.

  • Process: Please email us at blair@sweetblossomsllc.com  with:

    1. Your order number.

    2. A brief description of the issue.

    3. Clear photographs of the damaged product and the shipping packaging.

  • Resolution: Upon verification, we will issue a replacement for the damaged or incorrect item at no additional cost to you, or issue a refund to your original payment method if a replacement is unavailable.

4. Lost or Stolen Packages

  • Sweet Botanicals is not responsible for packages documented as "Delivered" by the carrier.

  • If your package is lost in transit (no delivery scan), please contact us within 14 days of the estimated delivery date so we can assist you in filing a claim with the carrier.

5. Order Cancellations

  • Because we strive to process and ship orders efficiently, cancellations can only be requested within 12 hours of placing your order.

  • Once an order has entered processing or fulfillment, it cannot be canceled or modified.