Shipping policy

Sweet Botanicals Shipping & Delivery Policy

At Sweet Botanicals, we carefully package every order using sustainable, eco-friendly materials (including glass and endlessly recyclable aluminum) to ensure your items arrive safely and beautifully.

1. Processing Times

  • All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive another notification with tracking information once your order has shipped.

  • Note: During high-volume periods or seasonal launches, processing times may be slightly extended. We appreciate your patience.

2. Domestic Shipping Rates & Estimates

We ship nationwide within the United States via FedEx.

  • Standard Shipping: Delivers in 3 to 7 business days after processing.

  • Free Shipping: Standard shipping is free on all domestic orders over $100 (before taxes and after discounts).

3. Refill System Shipping

  • If you are purchasing an aluminum-capped Refill Item, it will be packaged securely to prevent denting during transit.

  • Refill items ship under the same rates and timelines as our primary glass bottles.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at blair@sweetblossomsllc.com with your name and order number, and we will look into it for you.

5. Delayed, Lost, or Stolen Packages

  • Carrier Delays: Once a package leaves our studio, transit times are entirely in the hands of the shipping carrier. Weather, seasonal rushes, and carrier volume may cause unexpected delays.

  • Delivered but Missing: If your tracking info shows the package was delivered but you cannot find it, please check with neighbors, porch areas, or your local mail carrier before reaching out. Sweet Botanicals is not responsible for packages once marked "Delivered" by the carrier.

  • Lost in Transit: If your package has not moved or updated in 7+ business days, please email us so we can help initiate a trace with the carrier.

6. Damages During Transit

We pack our glass and aluminum containers with care, but accidents happen. If your order arrives damaged, please review Section 3 of our Refund & Return Policy and contact us within 7 days of delivery with photos of the damaged items and packaging so we can ship out a replacement immediately.